1) Flashing Red -foreign obstruction detection
2）Solid Red - Connected to power
3）Solid Blue - Charging for the device
- The viscous suction cup + switch uses the pressure principle to exhaust the internal air through pressure, which greatly increases the absorption force and firmly adheres to the the car window, etc.
- You can mount the charger on an air vent making phone calls and GPS navigation more convenient than ever.
- Unable to charge/ Slow charge / Charging intermittently:
- Make sure that the phone supports the wireless charging function
- Check the power of the charging head: The minimum standard for charging head when using wireless charging is 5V 2.4A. If it is lower, the charging will be intermittent. If you have android phone, it would be better to use QC3.0 adapter.
- Check if the Phone Case is compatible with wireless charging: Please remove thick, uneven or rugged case,metal ring holder, metal attachments and credit cards for optimal charging. Be sure your phone case is NOT thicker than 6mm.
- Preventing your phone from overheating: We suggest you close Apps to reduce power consumtion and turn off phone screen during wireless charging.
- The suction cup won't stay or be attached to the dash:
- How to ensure strong adsorption of the suction cup? The bottom is washable suction cup and pad. Rinsing and air drying the suction cup and pad after using for a long time can restore their stickiness. We do not recommend to apply the suction cup on leather, wall or filmed glass surfaces as the suction cup is designed with strong viscosity and attraction.
- How to ensure the stability: We suggest you use the STICKY GEL PAD in irregular surface of the dashboard , and then press the suction cup on the pad to ensure the STABILITY. Before placing the product on the dashboard, you need to turn the button on, then press the product where you want it to be, and finally buckle the button.
- NOTE: The bottom suction cup maybe harden when it is cold. this may affect the sticky function of the sucker, so we suggest you warming up the sucker pad from hot air blowing on it from the vent firstly, then stick it on the dashboard or other surface
- About the air vent: Only support horizontal and vertical air vent, not support the round air vent.
- Clamping Arms won't work:
- If the arm clamp is obstructed, it will stop working and wait for the next action to close. If it is this case, please clear the obstacle and press the induction button to reset the product into the closed state, and use the switch again to use it normally.
- If the product is out of power, the arm clamp will not work. Please plug the cable into the QC3.0 car charger to ensure that the motor have enough electricity when you clamp or release the phone, otherwise the clamping arms will not move.
- Device Supports 10W Fast Wireless Charging:
-Samsung Galaxy S20, S20 Ultra, S20 Plus, S10, S10 Plus, Note 10, 10 Plus, S10E, S9, S9 Plus, Note 9, Note 8,S8 Plus, S7 Edge..
- Device Supports 7.5W Fast Wireless Charging:
-iPhone 13/13 mini/ 13 Pro/13 Pro Max12 / 12 Pro / 12 Pro Max / 11 / 11 Pro / 11 Pro Max / X/ XS / XR/ XS Max/ 8...
- Device Supports 5W Standard Wireless Charging:
-Google Pixel 3 / 3XL...
-All Qi-enabled Device
Free shipping except for European countries
Russia/Germany/France/ Italy/ S/Poland/Greece/ Sweden/Switzerland/Denmark/, and so on
Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. We will arrange shipment as soon as the delivery industry gets back to normal.
Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
To check shipping information:DPD
For any questions, please contact our customer service via the pop-up window on the page.
Normally orders will ship within 8-13 business days of processing payment, unless particularly noted else where on the website, at the time order is placed, or you receive an email notice that an item in your order has been delayed. Any expected delivery dates that may be given are only estimates. Orders can be delayed due to verification or the time the order has been placed. Orders may be delivered in separate shipments.
if you have any question about shipping information,feel free to contact customer service by Hyphen-X.
Claiming a Warranty or Return is Easy
|Know if you are here because of a "change of mind" or a defect||Check and see if your inquiry is within the ‘30 day money-back guarantee period, and Choose whether you would like an exchange, gift card, refund or replacement||
Take a photo/video of the defect, or return your order/purchase to
CHANGE OF MIND
|For the shipping cost,
you can exchange your
purchase for any available Hyphen-x product(pay difference if higher value)
|Receive your full order
amount as a gift card
including the full shipping fee
|Recieve a refund of your
full order amount, including
the cost of shipping
Change of mind options requires the product to be returned to Hyphen-X. Contact firstname.lastname@example.org for the delivery address. The cost of shipping is at your own expense. The product must be in re-sellable condition and in original packing. Please be informed that the lifetime warranty only applies to products that are still being sold on the Hyphen-X website
The refund option is not available after the 30-day money-back guarantee period
Receive a free replacement of your product including free shipping
For the shipping cost, you can exchange your purchase for anything Hyphen-X product(pay difference if higher value)
Receive your full order amount as a gift card&get free shipping if submitted within the 30-day money-back guarantee period
Receive a refund of your order amount,