1

Know if you are here because of a "change of mind" or a defect

2

Check and see if your inquiry is within the ‘30 day money-back guarantee period, and Choose whether you would like an exchange, gift card, refund or replacement

3

Take a photo/video of the defect, or return your order/purchase to Hyphen-X

Change of Mind

Exchange

For the shipping cost,you can exchange yourpurchase for any available Hyphen-x product(pay difference if higher value)

Gift Card

Receive your full orderamount as a gift cardincluding the full shipping fee

Refund

Recieve a refund of yourfull order amount, includingthe cost of shipping

Change of mind options requires the product to be returned to Hyphen-X. Contact support@hyphen-x.com for the delivery address. The cost of shipping is at your own expense. The product must be in re-sellable condition and in original packing. Please be informed that the lifetime warranty only applies to products that are still being sold on the Hyphen-X websiteThe refund option is not available after the 30-day money-back guarantee period

Defective Product

Replacement

Receive a free replacement of your product including free shipping

Gift Card

Receive your full order amount as a gift card&get free shipping if submitted within the 30-day money-back guarantee period

Exchange

For the shipping cost, you can exchange your purchase for anything Hyphen-X product(pay difference if higher value)

Refund

Receive a refund of your order amount, including the cost of shipping