Claiming a Warranty or Return is Easy

                                        
Know if you are here because of  a "change of mind" or a defect Check and see if your inquiry is within the ‘30 day money-back guarantee period, and Choose whether you would like an exchange, gift card, refund or replacement

Take a photo/video of the defect, or return your order/purchase to 
Hyphen-X

                

                        CHANGE OF MIND

           EXCHANGE           GIFT CARD      REFUND
For the shipping cost,
you can exchange your
purchase for any available Hyphen-x product(pay difference if higher value)
Receive your full order
amount as a gift card
including the full shipping fee
Recieve a refund of your
full order amount, including
the cost of shipping

 

Change of mind options requires the product to be returned to Hyphen-X. Contact support@hyphen-x.com for the delivery address. The cost of shipping is at your own expense. The product must be in re-sellable condition and in original packing. Please be informed that the lifetime warranty only applies to products that are still being sold on the Hyphen-X website

The refund option is not available after the 30-day money-back guarantee period

                        DEFECTIVE PRODUCT

 REPLACEMENT       GIFT  CARD

Receive a free replacement of your product including free shipping

 

EXCHANGE 

For the shipping cost, you can exchange your purchase for anything Hyphen-X product(pay difference if higher value)

Receive your full order amount as a gift card&get free shipping if submitted within the 30-day money-back guarantee period

 REFUND

Receive a refund of your order amount,
including the cost of shipping