Warranty&Returns
Claiming a Warranty or Return is Easy
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| Know if you are here because of a "change of mind" or a defect | Check and see if your inquiry is within the ‘30 day money-back guarantee period, and Choose whether you would like an exchange, gift card, refund or replacement |
Take a photo/video of the defect, or return your order/purchase to |
CHANGE OF MIND
| EXCHANGE | GIFT CARD | REFUND |
| For the shipping cost, you can exchange your purchase for any available Hyphen-x product(pay difference if higher value) |
Receive your full order amount as a gift card including the full shipping fee |
Recieve a refund of your full order amount, including the cost of shipping |
Change of mind options requires the product to be returned to Hyphen-X. Contact support@hyphen-x.com for the delivery address. The cost of shipping is at your own expense. The product must be in re-sellable condition and in original packing. Please be informed that the lifetime warranty only applies to products that are still being sold on the Hyphen-X website
The refund option is not available after the 30-day money-back guarantee period
DEFECTIVE PRODUCT
| REPLACEMENT | GIFT CARD |
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Receive a free replacement of your product including free shipping
EXCHANGE For the shipping cost, you can exchange your purchase for anything Hyphen-X product(pay difference if higher value) |
Receive your full order amount as a gift card&get free shipping if submitted within the 30-day money-back guarantee period REFUND Receive a refund of your order amount,
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