Hyphen-X are committed to protecting your privacy. Our goal is to provide you with a positive experience on our website www.hyphen-x.com ("Website") while ensuring the security of your personal information.
Please take a moment to read and understand this Policy and let us know if you have any questions.
1. What Information Do We Collect
In order to provide our products and services to you, we may ask you to provide Personal Data to us. We only collect information that is necessary to provide our products and services to you. Further, we only collect information that is necessary for its specified, concrete, explicit and legitimate purposes; and we do not process your information in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we request, but in most cases, if you do not provide your information, we may not be able to provide you with our products or services or respond to your queries.
Depending on the product or service you choose, we may collect the following types of Personal Data:
1.1. Information That You Provide To Us
Your Account Information: You may be asked to provide your email address or your login for a third-party account (such as Facebook or Google), to create an online or application account (“Account”), or subscribe to our communications. If you refuse to provide such information, you may not be able to use the Services properly.
Cloud Storage Services Information: If you subscribe to cloud storage services, you will have to provide us with certain information so that you can sync and back up your data.
Customer Support: When you contact us, you may provide us with information about your use of the Services, including information about the charger and/or consumer products (“Products”) that you own, contact details (telephone number, email address, shipping address, order/invoicing details) and voice recording (if you contact us by phone), so that we can provide customer support.
1.2. Information That We Collect When You Use Our Products and Services
Product Monitoring: We collect information about how you set up and use our Products, such as: functions used; operations performed; time, frequency, and duration of your activities within the Services; and any unique identifiers associated with your Product.
Services Utilization: We collect information that our Products store and report as a part of the Services.
Images And Biometric Information: If you choose to enable imaging and biometric features in our Products, we will collect and process certain information collected from our Products, such as face images and underlying face prints. This information enables your Product to recognize familiar faces and to notify you of familiar and unknown people. These features may also allow you to utilize the Services to create and save video or photographic images of individuals. Depending on where you live and how you configure the Products and Services, you may need to give explicit consent before using our Products to create and save video or photographic images and/or scan and match the faces of people. Except when you choose to store this information in the cloud storage service, this information will be kept in the local Products only.
Device Properties and Operations: We collect certain information from and about your smartphone, tablet, or personal computers (“Device”), such as Device number, model, hardware and software version, signal intensity, Internet Protocol (IP) addresses, and other information. We also collect information about the operations you perform on the device, such as time, frequency, and duration of use.
Server Logs: A server log is a list of the activities that a server performs. Our servers automatically collect and store certain information in server logs, such as search queries, IP addresses, hardware settings, browser type, the date and time of a request, referral URL, and certain cookies that identify browsers or Accounts.
1.3. Information From Third-Party Sources
When permitted by law, we will collect information about you from third-party sources. For example,
- We collect and use information obtained from Facebook, Google, Amazon, and other accounts used to log in to the Services (“Third-Party Accounts”), such as name, user name or handle birth date, picture, and other details on a Third-Party Account profile. We do not have access to Third-Party Account passwords.
- For certain Services that utilize account and financial transactions, with your authorization, we may validate the information you provide (such as phone number) through legitimate third-party sources for security and fraud prevention purposes.
- We may receive designated identifier symbols (such as IMEI from an advertiser) to provide advertising services to you.
- Information about you that others provide to us (e.g., your delivery address that other users may provide to us when they buy products for you via our websites, hyphen-x.com).
1.4. Non-Personally Identifiable Information
Non-personally identifiable data refers to data that cannot be used to identify an individual. Examples of non-personally identifiable data include statistical data generated when you use a specific service (e.g., daily usage events, page access events, page access time events, and session events). We collect statistical information to understand how users use our products and services. By doing so, we can improve our services to better meet your requirements.
2. How We Use the Information That We Collect
The purpose of collecting Personal Data is to provide you with products and/or services and to ensure that we comply with applicable laws, regulations, and other regulatory requirements. This involves:
Creating and maintaining your Hyphen-X Account: Personal information collected when you create a Hyphen-X Account on our websites is used to create a personal Hyphen-X Account and profile page for you.
Processing your purchase order: Information related to e-commerce orders is used for processing the purchase order and related after-sales services, including customer support and re-delivery.
To send periodic emails: The email address you provide for order processing or for your Account may be used to send you information and updates about your order, company news, updates, information about related Products or Services, updates to our terms and policies, and other important messages. We may also send you marketing and promotional communications we believe might be relevant to your interests. If you no longer wish to receive certain types of promotional materials, you may opt-out by the method provided in the email or communication, or by contacting us as set forth below.
Security and privacy: We use your information to verify Account details and activity. We also use your information to promote the security and privacy of the Services, such as by investigating suspicious activities or violations of our terms.
Advertising and business information: We may show advertisements to you and others for our Products and third-party products based on the information we have collected from you, such as information relating to what you have installed, accessed, used, and purchased.
Accessing Third-Party Accounts: We use your information, including Third-Party Account information, so that, when authorized by you, your Products and the Services may access your Third-Party Accounts. These Third-Party Accounts may allow you to share personal information through our Services, such as Facebook posts or pictures. Because this kind of information may be public, you should exercise care in what you choose to submit to Third-Party Accounts. Please adjust your Third-Party Account privacy settings appropriately.
Legal compliance: We may use your information, when necessary, to comply with legal obligations, to assist law enforcement, or to respond to legal or regulatory inquiries.
A cookie is a text file stored by a web server on a Device, and the content of a cookie can be retrieved and read-only by the server that created the cookie. Cookies are unique to the browser or mobile application you are using. The text in a cookie often consists of identifiers, site names, and some numbers and characters.
Sometimes, we store cookies on Devices for the purpose of improving user experience, including the following scenarios:
Technical cookies: Login and verification. When you use a Hyphen-X ID to log in to our website, the "session-based" cookies ensure that your visit to the website functions as smoothly as possible.
Statistical cookies: With cookies, we can collect information about your use of our websites and other applications, either for a single visit (using a session cookie) or for repeated visits (using a persistent cookie).
Social Media Cookies: Social media cookies are linked to services provided by third parties, such as “Like” buttons and ”Share” buttons. The third party provides these services in return for recognizing that you have visited our website. Please refer to the relevant third party’s privacy policies for information about their cookies.
You have the right to block and remove cookies but doing so may interfere with your browsing experience or mean that some features and services cannot be provided to you. For details, visit www.allaboutcookies.org. You can clear all the cookies stored on your Device, and most current web browsers provide the option of blocking cookies. However, blocking cookies will require you to change your user settings every time you visit our website.
Our Services use the following cookies:
Strictly necessary cookies： Strictly necessary cookies are required for the operation of the Services. Without them, for example, you would not be able to use your Account.
Analytical/performance cookies： Performance cookies allow us to recognize and count the number of visitors, learn how visitors navigate the Services and improve the Services.
Functionality cookies： We use functionality cookies to recognize you when you return to the Services.
4. Web Beacons
A web beacon (also called a pixel tag or clear GIF) is computer code that communicates information from your device to a server. Some of our Services and communications may contain embedded web beacons that allow a server to read certain types of information from your devices, such as the number of people who have viewed certain content, when you opened an email message, and your Device IP address. Web beacons help us develop statistical information to provide better and more personalized content.
5. Other Local Storage
We and some third parties may use other local storage technologies in connection with certain of our products and services. Other local storage technologies include, for example, HTML5 local storage. Similar to cookies, these technologies store information on your device and can record information about your activities and preferences. However, these technologies are different than cookies and you may not be able to control them using standard browser tools and settings. For details about how to disable or delete information contained in Flash cookies and other local storage technologies.
6. Do Not Track
7. How We Share, Transfer, and Publicly Disclose Your Personal Data
We do not share Personal Data with other companies, organizations, and individuals unless one of the following circumstances applies:
7.1. Sharing with Hyphen-X Affiliates: Your information may be shared within Hyphen-X and/or with Hyphen-X's affiliates. When we do so we will seek to ensure that your information is shared only for explicit, and legitimate purposes and the sharing is limited only to information required by the Services. For example, we verify the global uniqueness of accounts before allowing them to be registered.
7.2. Sharing with Third-Party Service Providers and Business Partners: We may share your information with third-party service providers and business partners that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.
7.3. Third-Party Services: When you use third-party services, such as Third-Party Accounts that integrate with the Products and Services, the third party may receive your information. When you use third-party services, the third party’s terms and privacy policies will apply to your use of these services.
7.4. Sharing Pursuant to Laws and Regulations: We may also release your information to third parties when we believe it is necessary to comply with the law, respond to a court order or subpoena, enforce our terms and policies, or protect our or others rights, property, or safety.
In scenarios 7.2 to 7.4, we will ensure the lawfulness of the sharing and, where possible, sign stringent non-disclosure agreements and/or data processing agreements with the companies, organizations, and individuals with whom Personal Data is shared, requiring them to comply with this Policy and applicable privacy laws, as well as to take appropriate administrative, technical and physical security measures to protect Personal Data.
8. How We Store and Protect Your Personal Data
We implement a variety of administrative, technical, and physical security measures to maintain the safety of your information when you place an order or enter, submit, or access your information. Among other things, we offer the use of a secure server. All supplied personally identifiable payment information is transmitted via Secure Socket Layer technology. After a transaction, your payment information will not be stored on our servers.
We will retain your Personal Data for no longer than is necessary for the purposes stated in this policy unless extending the retention period is required by law or requested by you. The data storage period may vary with scenario, product, and service.
The standards we use to determine the retention period are as follows:
the time required to retain Personal Data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records as required by law; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention.
9. How You Can Manage Your Personal Data
9.1. Withdrawal of Consent
If you have provided your consent to the processing of your Personal Data, you have the right to fully or partly withdraw your consent at any time. To withdraw your consent, please contact us as indicated below. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purposes to which you originally consented unless there are other, legitimate grounds for further processing which override your interests, rights, and freedoms or for the establishment, exercise or defense of legal claims. This does not apply to the processing of your Personal Data for direct marketing purposes. With respect to such processing, you have the right to object or opt-out at any time, in which case we will no longer process your Personal Data for direct marketing purposes.
9.2. Your Rights Regarding Your Personal Data
Under applicable data privacy law, you may have rights that you can exercise in relation to your Personal Data that we hold. For example, you may request access to your Personal Data or certain information about your Personal Data. You may also request rectification, deletion, erasure, or restriction of your Personal Data. You may object to the processing of your Personal Data. You may also have the right to data portability. If you want to exercise one or more of these rights, please contact us as set forth below. Under most circumstances, you will not have to pay a fee to exercise your rights.
To exercise your rights as a data subject, please send an email to email@example.com. We will ask you to provide sufficient information to enable us to verify your identity and ensure that you or your legally authorized agent is entitled to access the requested information.
You have the right to lodge a complaint with the competent supervisory authority if you believe that the processing of your Personal Data violates applicable law or regulation.
9.3. We Also Provide You With the Ability to Review, Manage, or Delete Your Information as Follows:
Changing Profile information: You can review and change your Account profile information by logging in to your account and visiting your Account settings page.
Unsubscribe: If at any time you would like to manage your communications settings we include detailed unsubscribe instructions at the bottom of each email. You may also unsubscribe by logging in to your account and visiting your Account settings page.
Deleting your Account: If you want to delete your account, you may do so on your Account settings page. Deleting your Account will remove the personally identifiable information associated with your Account.
9.4. California Shine the Light Law
California Civil Code Section 1798.83 permits users who are California residents to obtain from us once a year, free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties to whom we have disclosed personal information (if any) for direct marketing purposes in the preceding calendar year. If you are a California resident and you wish to make such a request, please send an e-mail with “California Privacy Rights” in the subject line to firstname.lastname@example.org
10. Children’s and Minors’ Privacy
Protecting juveniles' Personal Data is important to us. If you are a juvenile under the age of 16 (according to the legal requirements of EU member states, the minimum age must not be less than 13 years old), you must obtain written consent from your parent or legal guardian before using the Services or providing any Personal Data to us. To the extent that we receive or collect Personal Data from juveniles located in the EU or the EEA, we will protect the Personal Data of juveniles in accordance with the relevant laws and regulations.
The Services are not directed to or intended for use by minors. Consistent with the requirements of applicable law, if we learn that we have received any information directly from a minor, we will take steps to delete or destroy that information.California minors: While the Services are not intended for anyone under the age of 18, if you are a California resident who is under the age of 18, you have the right to request the removal of unwanted data that you publicly post on the Services. If you are unable to remove publicly-available content that you have submitted to us, you may request removal by contacting us at:email@example.com. When requesting removal, you must be specific about the information you want to be removed and provide us with specific information, such as the URL for each page where the information was entered, so that we can find it. We are not required to remove any content or information that: (1) federal or state law requires us or a third party to maintain; (2) was not posted by you; (3) is anonymized so that you cannot be identified; (4) you don’t follow our instructions for removing or requesting removal; or (5) you received compensation or other consideration for providing the content or information. Removal of your content or information from the Service does not ensure complete or comprehensive removal of that content or information from our systems or the systems of our service providers. We are not required to delete the content or information posted by you; our obligations under California law are satisfied so long as we anonymize the content or information or render it invisible to other users and the public.
11. Links to Third-Party Websites, Products, and Services
Occasionally, at our discretion, we may include links to third-party websites on our Services. These third-party websites have separate and independent privacy policies. Please use these third-party websites with caution. We have no responsibility or liability for the content and activities of these linked websites.
12. How Your Personal Data Is Transferred Globally
12.1. We process and back up personal information through our global operations and control facilities. The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by hyphen-x.com staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA(Europe Economic Area)) who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details, and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence.
We reserve the right to update this Policy at any time.
Should this Policy be updated or revised, we will provide notice of the updates or revisions via various channels, for example, we will post the latest version on our official website: http://hyphen-x.com.
(1) Major changes in our service modes, for example, purposes of Personal Data processing, types of processed Personal Data, and ways of using Personal Data.
(2) Major changes in our ownership structure, organizational structure, etc., for example, ownership changes caused by business adjustment, bankruptcy, or acquisition.
(3) Changes in the main objects of Personal Data sharing, transfer, or disclosure.
(4) Major changes in your rights regarding Personal Data processing and the ways in which you can enjoy those rights.
(5) Changes of our departments, contacts, and complaint channels responsible for the security of Personal Data processing.
(6) High risks identified in Personal Data security impact assessment reports.
14. Contact Us
DongGuan RuiHeng Electronic Technology Co Ltd
3rd Floor, Building A, Industrial Plant, Gangjian Road, Tutang Village, Changping Town, Dongguan City, Guangdong Province, China
personal information. This refers to any information that can be used to directly or indirectly identify a specific natural person, whether alone or in combination with other information. Some examples of personal information include name, address, email address, phone number, any ID number, or location data aggregation information. Information may be aggregated and/or anonymous. When aggregating information, it is combined with information about other customers and users. Aggregate information containing personal information is treated as personal information before anonymization.
After the information is anonymized, if additional information is not used, such as how many users have watched a video or advertisement on a specific website, the information can no longer be attributed to a specific natural person, and this information cannot be used to identify you. Generally, the usage data collected when you visit the website is aggregated and anonymous, so it does not identify you personally, so it is not personal information
Children's Personal Information
This website does not target children under the age of 16 (sixteen) or the equivalent minimum age in relevant jurisdictions, nor will it deliberately collect their personal information. If we are told that we have collected personal information from children under the age of 16, we will delete that personal information from our system. If you think we may have unintentionally collected personal information from children under the age of 16, please contact us
Why Do We Use Information
We also use your personal information to protect our business (for example, to prevent fraud) or to comply with legal requirements that we must comply with (for example, tax or financial reporting requirements)
Under no circumstances will we rent or sell your personal information to third parties for marketing purposes. If you have granted us permission, we will only share your personal information with third parties for marketing purposes and comply with the marketing section below. We share personal information in the following ways:
For data processing or storage within hyphen-x.com
Provide requested services or transactions with business partners, service providers, authorized third-party agents or contractors, including processing orders, hosting websites, storing your information, providing email communications on our behalf, and providing customer support. For example, when shopping in the Hyphen-X website store, Hyphen-X uses a payment processor to verify your payment card information. Your payment card information will be passed to the payment processor, Hyphen-X will not collect or store your information. The payment processor has the right to use this information only to verify your purchase and not for other purposes. We only provide these third parties with the minimum amount of personal information necessary to complete or provide the requested service or transaction,
In addition, we share aggregated anonymous information with third parties for various purposes, including usage data about our products, including analyzing trends in home network and utility usage, and showing third parties how their products work in conjunction with the products and the general Improve home network. We have taken steps to ensure that this information cannot be associated with you, and we require third parties to save all shared information in an anonymous form
Any third party with whom we share your personal information must maintain the confidentiality of the information and must not use it for any other purpose. We will take all reasonable measures to ensure that these third parties comply with the same privacy principles as we collect your personal information
Before we use or share your personal information for any other purpose, we will ask for your consent, such as replying via email, opt-in box or clicking to accept the agreement
You have the right to ask us not to process your personal information for marketing purposes. If we intend to use your personal information for marketing purposes, or we intend to disclose your personal information to any third party for marketing purposes, we will notify you (before collecting your personal information)
We will always provide you with choices regarding your personal information. Some choices are presented in advance in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. If you change your mind later, you can always opt-out. One form of opt-out is to click on the unsubscribe link in the marketing email. This will remove you from our marketing email list. Please note that these opt-in/opt-out options do not apply to receiving compulsory website, service or software communications, such as update or shutdown information, or receiving orders or shipping confirmations in the hyphen-x.com website store, as Hyphen-X part of the performance of the contract with you, you may receive regularly,
If you do not wish to receive direct marketing materials from us or a third party, in addition to following the "unsubscribe" instructions in the marketing email, you can also send us an email request at firstname.lastname@example.org
Where Do We Store Your Information
The data we collect from you may be transferred to and stored around the world, including the United States. It may also be processed by Hyphen-X employees working for us or one of our suppliers or contractors operating outside of your country of residence (including, if you are in Europe, outside of the EEA). Among other things, such employees may be involved in fulfilling your order, processing your payment details and providing support services. We also use cloud-based applications and services to store and process your personal information, which may cause your personal information to be stored outside the country where you live
Access and Update your Personal Information
We need your help to keep your personal information accurate and current, so please notify us of any changes to your personal information. You can access and update your personal information and communication preferences at any time in the following ways:
By sending an email to email@example.com. Be sure to include your name, email address, and specific information about the information you wish to change or materials you no longer wish to receive; or for the website, by logging in to the online account at the URL you provided when registering the website
We will respect your request
If your data is inaccurate or incomplete, please correct your data;
If we process the data based on your consent or a contract with you, the personal information you provide to us will be transferred to a third party;
Delete your personal information unless the law requires us to retain it or to establish, exercise or defend legal claims; and/or
Provide you with a copy of your personal information held in our current records. If you are outside the EEA, we may charge a reasonable fee if you must access records from backed up or archived records
If you live in the European Economic Area, you also have the right to:
After your consent, withdraw your consent to our processing of your personal information at any time, including choosing not to receive marketing materials.
When you believe that such data is inaccurate, our processing is unlawful, or we no longer need to process such data for a specific purpose, restrict our processing of your personal information (unless we are due to legal or other obligations or because you do not Hope we delete it); and/or object to such processing based on reasons related to your specific situation, where the legal basis for our processing of your personal information is our legitimate interest. We will comply with your request unless we have compelling legal reasons for processing that exceed your interests and rights, or we need to continue processing data to establish, exercise or defend legal claims
You can send a request via email to firstname.lastname@example.org to request the exercise of any of these rights related to your personal information
If you are in the European Economic Area, if you believe that we have not complied with applicable data protection laws, you also have the right to lodge a complaint with the local data protection authority.
Retention of Personal Information
In order to determine the appropriate retention period for personal information, we will consider the amount, nature and sensitivity of personal information, the potential risk of damage caused by unauthorized use or disclosure of your personal information, the purpose for which we process your personal information, and whether we These purposes can be achieved through other means and applicable legal requirements.
We strive to maintain appropriate management, technical and physical protection measures to protect the information collected on the website. Unfortunately, the transmission of information via the Internet is not 100% secure.
It should be noted that if you use a computer or device that other people can access, other people may be able to access unencrypted personal information. If you do not want others to obtain your information, please exercise caution when using a public computer or device or any computer or device that can be accessed by users who are not authorized by you.
We recommend that you take all precautions to protect your personal information when you are online. For example, change passwords frequently, use a combination of letters and numbers when creating passwords, and make sure to use a secure browser. You should also note that the names you provide for Wi-Fi-enabled devices, home networks, and services (also known as “friendly names”) may be detected by others outside your home, so you should not use personal information Be your friendly name.
Third-Party and Social Media Linking Websites